Code If the failed device is an external peripheral such as a printer or USB hard drive, un-plug and re-plug the cable to ensure a proper connection. To resolve an error and install a compatible driver, connect the computer to the Internet and perform one or more of the following actions. Update the device driver Click Start , and then right-click the My Computer icon.
Select Properties , and then select the Hardware tab. Click the Device Manager button to start the Device Manager.
Within the Device Manager, a graphic of an exclamation mark! Click Update Driver , and allow Windows to search the computer and the web for the proper driver.
Uninstall and reinstall the device driver Open the Device Manager as described above. Select the non-working device identified with an exclamation mark! Restart the computer and allow Windows to detect the plug-and-play hardware and install drivers. Manually find and install alternate drivers and programs If you know the model number of a specific hardware component, you can search for other computer products that use components from the same component manufacturer, and then search for compatible drivers.
Since XP was built on older technologies, XP drivers might have limited functionality when compared to the Windows 7 drivers. Search for drivers used on similar product models with the new OS. You can go to the HP Customer Support - Software and Driver Downloads webpage to search for updated device driver software for other computers in the product series.
View the Readme file or installation instructions that relate to the updated file. For instance, attempting to install a BIOS for an Intel 32 bit processor on a computer with an AMD 64 bit processor might cause the computer to stop working completely, and it might not be possible to restore to computer to its previous operating condition.
Reinstall the original OS if your PC is not working properly If you have already downgraded your computer from Vista or Windows 7 to Windows XP, you have probably discovered that features like sound, DVD drive, or the webcam have stopped working. You have looked on the product page for your specific notebook product, but there are very few XP drivers available.
If your computer shipped with a non-XP operating system, HP supports the installed hardware and software while the computer is operating with the original operating system, according to the written agreements. You can reinstall the original OS. To resolve your hardware and software problems, you MUST reinstall the original operating system that was installed on your computer as follows:.
If you created your Windows Vista or Windows 7 HP Recovery DVDs while you were still operating with Vista or Windows 7, insert the recovery disc and restart the computer to restore your original operating system. Dual-booting is not recommended While documentation on how to use dual-booting might be available on the web, HP does not support computers that have been set up in a dual-boot configuration. The dual-boot requires hardware drivers for both operating systems, and HP does not provide drivers for components that were not designed for the specific operating system.
Such a configuration change might require you to reinstall the original software image when troubleshooting possible software and hardware issues with technical support. Additionally, even if you could find some generic third-party drivers that would allow you to setup a dual-boot configuration on your notebook, you should consider the size of your hard drive.
Each operating system takes up a considerable amount of space on the hard drive. Installing both XP and Vista might limit the amount of space that you have available for other applications, which might degrade performance. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Skip to main content. Shop by Category. All Auction Buy It Now. View: Gallery View. Operating System Windows XP filter applied see all.
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When you first open your Windows laptop, it should come with a Windows XP installation disc. Working with a notebook laptop, the drive should be located on the side. Working with a desktop PC, the CD drive is typically located on your tower. Follow the directions on your laptop screen to fully install Windows XP. Your XP operating system shouldn't take up too much GB on your computer. Programs like Microsoft office might take up space, but they are essential to your computer's system.
Back up your data onto an external hard drive.
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