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Modify the group account of the user to include all file permissions. Reboot the wireless access point. Rename the laptop and reset the user password on the network. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
You are on page 1of 10 Search inside document 1 Refer to the exhibit. Which two port types are shown in the graphic? Choose two. Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. Many hosts participate in a coordinated attack. Infected computers are called Daemons. It is easy to identify the source of the attack.
All hosts must be in the same geographic area. Which type of removable media is depicted? What could be done to improve performance? Use better quality media. Add memory to the printer. Run regular self-tests and test pages. Change the printer cabling from parallel to serial. What is the probable cause of this problem? The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address.
What is the best source for a new driver? What is one way this failure is indicated? The computer automatically boots into Safe Mode and displays a warning on the screen. The screen flashes with a red background and displays a warning message. The computer emits a pattern of beeps indicating the failing device. Where would the technician set the boot order for the PC? While testing the new drive, the technician notices that the floppy drive light remains lit constantly.
What is most likely the cause of the problem? The new floppy drive is faulty. The ribbon cable is installed incorrectly. The jumper settings are set incorrectly for the floppy drive. The floppy drive has been disabled in the BIOS.
The requested technician is away from the office for the next hour. What is the best way to handle this call? Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem. Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem.
The technician reviews the work order and notices that the service was performed by a new employee. California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.
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Book Sorry, this book is no longer in print. Not for Sale. Features Gives IT Essentials students an inexpensive study resource that can be read wherever Internet access isn't available Handy printed format lets students easily highlight and make notes Page correlations link directly to the online curriculum Covers the latest version of the IT Essentials PC and Software course.
Downloads IT Essentials v4. Download it now: IT Essentials v4. Submit Errata. Overview Pearson Education, Inc. Collection and Use of Information To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including: Questions and Inquiries For inquiries and questions, we collect the inquiry or question, together with name, contact details email address, phone number and mailing address and any other additional information voluntarily submitted to us through a Contact Us form or an email.
Surveys Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Contests and Drawings Occasionally, we may sponsor a contest or drawing. Newsletters If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information ciscopress. Service Announcements On rare occasions it is necessary to send out a strictly service related announcement.
Customer Service We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.
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